What to do when someone dies

Feeling uncertain about the necessary actions when someone passes away is entirely natural. Your funeral director is prepared to stand by your side from the moment you inform them, providing guidance through the essential post-death procedures and offering you assistance and support during this challenging period.

Planning a funeral can be overwhelming, especially when you’re grieving the death of a loved one. There are several details to take care of, from registering the death to choosing the cemetery plot, carrying out the desired funeral wishes, to arranging the funeral transport and more.

Stage 1. Obtain a medical certificate of cause of death

When a death occurs at home or in a nursing home, it’s important to contact a GP or an on-call doctor who will certify the death and provide the required paperwork for your loved one to be entrusted into the care of a funeral director.

If a death occurs in a hospital, the hospital’s bereavement team will handle these arrangements. Your loved one is typically held in the hospital mortuary, awaiting collection by the funeral director you choose. In the case of an unexpected death, the local coroner may request a post-mortem examination to determine the cause of death.

Stage 2. Register the death

To officially register the death, you must do so in the country where your loved one passed away. This process involves locating a register office in the area where the death took place and scheduling an appointment. Additionally, you’ll be required to provide specific documents, including the deceased’s passport and birth certificate.

The procedure for registering the death is a simple interview with the registrar, who will require the following information:

  • Date and place of birth and death
  • Full name of the deceased
  • Home address of the deceased
  • The marital status of the deceased
  • The occupation (if any) of the deceased
  • The full name, date of birth, and job of a living or deceased spouse or civil partner
  • If the person was still married at the time of death, the date of birth of the husband or wife (including maiden name if the deceased is female) and their occupation

The registrar will issue a green certificate which should be given to us as soon as possible. Copies of the entry of death (death certificate) can be obtained from the registrar and will be required for insurance purpose, probate, bank accounts, private pension scheme, National Savings certificates, Premium Bonds etc. You may wish to purchase extra copies.

Stage 3. Contact you funeral director

You have the option to reach out to your funeral director as soon as you’ve reached the first stage. This allows them to make the necessary preparations to take your loved one into their care. If you haven’t already, it is advisable to get in touch with your funeral director as soon as possible, as they will guide you through the subsequent steps.

When initiating the process of arranging a funeral, it is essential to deliberate on various aspects, including the type of funeral, choice of coffin, travel arrangements, and additional details such as floral arrangements and readings.

Stage 4. Deal with the estate

If your loved one left behind a will, the designated ‘executor’ will manage the estate. In the absence of a will, a family member will be appointed as an ‘administrator’ to handle these matters.

It’s important to notify ‘Tell Us Once‘ of the death within the initial two weeks. They will, in turn, inform relevant authorities and government agencies of your loved one’s passing, alleviating the need for you to individually contact each authority. Additionally, arrangements must be made for managing the deceased’s social media accounts.

Has a loved one passed away?

If someone has passed, please call us
immediately. We are available 24/7, to help and
guide you every step of the way.

Call us anytime of day on

020 7126 7025

Who can register the death?


  • Any relative of the deceased.
  • Any person present at the time of death.
  • The occupier of the house where the death occurred.
  • The person arranging the funeral (but not the funeral director).

Our Commitment

  • Personalised attention and holistic approach, taking care of every detail of arrangement from start to finish.
  • On the day of the funeral, your funeral director will be in attendance throughout proceedings to ensure the smooth running of the day.
  • We confirm all funeral arrangements in writing for your review and authorization.

Supporting you along the way

We recognise that the funeral planning process can be overwhelming. If you require assistance with arranging your loved one’s funeral, our team of experienced funeral experts is here to provide you with all the assistance and support you may require.

Planning a funeral

Our guide for organising a funeral will guarantee that the farewell for your loved one becomes a distinctive and personalised celebration of their life. Our Funeral Directors will assist you in the planning of the funeral service and offer support throughout every step of the process.

The day of the funeral

This guide will provide insights into the various components of a funeral, covering the funeral procession, the funeral service, the committal service, and the wake. Rest assured, Lasting Love Funerals will be by your side to assist you at each stage of this journey.

Helpful organisations

Often, we do not remember everything at this difficult time. Fortunately, there are organisations ready and willing to offer practical help sympathetic counselling and companionship to support you through this difficult time.

Advice and support 24 hours a day, 7 days a week

Our compassionate team is always available to assist you.
If you require immediate support or have any inquiries, please don’t hesitate to reach out to us today.

Call us anytime of day on

Office Hours 9am-5pm.

020 7126 7025

Out of hours from 5pm.

07581 583 589